Thursday, February 17, 2011

Good News from Egypt: “Less than 1,000 People Died”

“Eighty-five million people live in Egypt and less than 1,000 people died in this revolution,” said Wael Ghonim, according to Monday’s New York Times. Ghonim, a 31 year old Google executive, is credited with a key role in the on-line social media campaign that helped topple Hosni Mubarak last week.

Gauging the grief of 1000 families as good news is a legitimate political-economic calculation. But it underscores the seriousness of the business Ghonim and his colleagues have undertaken. More broadly the calculation underscores the seriousness of the business of belief which is at the heart of media in all forms.

The wave of change in North Africa and the Mideast is a story about media as well as about politics. As the story of mass protest in Tunisia broke in the U.S (a month after it Al Jazeera started covering it nightly), it was played as another Facebook story.  Your humble blogger has opined before about the value of viewing today’s shifts in media through political-economic lenses rather than peering at the phenomenon, one-eyed, through an economic monocle.

Our trade, in media, is moving minds. Political-economic exchange rates render all costs and benefits “fungible” or inter-changeable. Political-economics fundamentally concerns the interaction of destructive forces, productive forces and the motivating factor of belief. Thus media is central to political-economics.

In Egypt, a full spectrum of communications, from “eye catching posters” to Facebook groups, deployed by anti Mubarak forces and major news outlets, mobilized masses of Egyptians to create the experience and spectacle of protest events. This sudden recognition of the possibility of change was achieved with limited expenditures of productive or destructive force, and was critical in precipitating Mubarak’s ouster.

The works of Gene Sharp reportedly influenced the communication strategies of the leading anti-Mubarak groups according to the New York Times. Sharp, an advocate of non-violent strategies and tactics to promote freedom and democracy writes that “the means do exist for populations to free themselves” but that members of an oppressed population must first recognize of their own real power to contribute to collective action.

At our best, in media, we are empowering people with good information. Officially, “you can make money without doing evil” is proclaimed by Mr. Ghonim’s employer, Google, as one of Ten Things We Know. The unofficial “Do no evil” is more direct but still seems timid. "Do good" seems more to the point. That's why your humble blogger has always seriously endeavored to turn good information into good business.

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Tuesday, December 7, 2010

Zip Ideas: Three Lessons from the CEO of Zipcar

Scott Griffith, CEO of Zipcar, recently offered key lessons learned in the his seven years in the driver's seat of the company.  Zipcar is trying to “redefine the way people think about transportation.”  Giffith’s "Zip Ideas" could apply to media companies in a time when the way people think about information is rapidly changing.

Giffith has led Zipcar from a three-year-old, struggling start-up to an a 150 million dollar company, still without profits, but a market leader on the verge of an IPO.  For an audience of fellow University of Chicago grads, including your humble blogger, he boiled his lessons down to three ideas:

  1. Branding: Keep it Simple
What he means is keep the idea of what your brand provides clear and easy to understand; e.g.  Zipcar is a car sharing service that provides a less expensive, more convenient alternative to ownership for urbanites, businesses and university communities.

  1. Sell the steak, not the sizzle
A quick look at the Zipcar website is helpful in understanding this point.  The online pitch includes two pairs of bare legs sticking out of a station wagon (“if your boss asks, you were on a sales call”), two twenty-something “dudes” with expressions more evocative of a roller coaster ride than a car ride (“as a matter of fact I do own the road, just not the car”), etc. so he’s hardly opposed to using sizzle to make a sale.  But what he is saying is that management attention and resources should be focused on the execution of the experience. 

  1. Innovate Yourself
“If alarm bells are going off all around you,” Griffith said, “you may be the cause of the alarm.”  This rings true to your humble blogger. I’ve observed that the common denominator in repeated problems I see, might be the observer.  Griffith credited his awakening on this point to his personal fight with cancer and his brother’s supportive but challenging intervention: “I know you’ll get through this Scott, but you need to think about what kind of person you want to be on the other side.”  Griffith advocated both personal and professional self-innovation.

When you are working to turn good information into good business (which is the key part of our simple statement of what we do) these three lessons are worth keeping in mind; retain a simple view of what you do, how you do it and for whom; keep a firm grip on basic operations that create the value you sell; and constantly improve not just your organization and its products but your own character and capacity.

Next time you see a Zipcar, take a moment to recall these “Zip Ideas.”

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